DATA COLLECTION SERVICES

Quantitative Data Collection

Call-Us Info Ltd. operates a state of the art data collection center with over 250 CATI (Computer Assisted Telephone Interview) stations. We guarantee that we can accommodate your data collection requirements on a small to large scale, and that our services will be more cost-effective and exceed your quality expectations.

Our extensive data collection experience includes:

• Customer/Member/Employee Satisfaction Assessments - assessing opinions and attitudes of various client groups and tracking the effect of the organization's product, management and service delivery.
• Marketing Assessments - information on image, product/service demand, pricing, promotions and distribution.
• Public Opinion/Political Polling - information on public perceptions, attitudes and preferences towards a particular government or political entity.
• Needs and Preference Surveys - information on user requirements in both public and private sectors i.e. health care, recreation, transportation, education and business.
• Advertising Testing and Effectiveness Tracking - assess key messages and information needs by target audiences.
• Media Surveys - evaluate audience media preferences and habits.

TECHNOLOGY

• Industry Certified IT staff.
• High speed data network connecting all call centres using market leading Cisco Technology.
• High availability Dell servers using redundant network and disk technologies for maximum uptime.
• Secure encrypted on and off site data backups.
• On site date centre protected by Cisco ASA technology and monitored keycard access.

QUALITY CONTROL

• Call-Us Info Ltd. ensures the highest degree of Quality Control, through every aspect of Project Management, Data Collection and Processing.
• Quality Control at all stages is the most important measure of effectiveness of a project.

DATA COLLECTION STANDARDS & PROJECT MANAGMENT

• Strict compliance with CASRO standards.
• Dedicated Project Managers/Supervisor ratios. Strict Supervisor to Interviewer ratios.
• Dedicated interviewing teams - Daily Shift and Project briefings.

CATI PROGRAMMING

• Extensive internal review and testing of questionnaires.
• Ongoing data validation.
• Exhaustive pre-field testing.
• In-house programming team.

INTERVIEWER TRAINING

• Interviewers are trained to MRA (Market Research Association) specifications.
• Interviewers must pass a three month probationary period.
• Interviewers are supported with coaching, training and extensive monitoring.
• Feedback from monitoring and coaching is incorporated into regular performance evaluations.
• Training includes: technology, market research skills and practices, industry information, companies policies and customer service skills. Prior to each study, the project management team conducts a thorough briefing with the interviewing team, including instructions and information about each particular project.

MONITORING

• Call-Us Info Ltd. provides a low ratio of supervisors to interviewers.
• We provide remote monitoring capabilities for clients.
• Call-Us Info Ltd. upholds a minimum of 10% monitoring of all completed surveys.

ISA

• Click here for More details as to the services we can supply through our relationship with Interviewing Services of America:

^ Back To Top ^